I want to jot down a commendation for one within your buyer service Reps. Can a purchaser service supervisor make sure you Make contact with me through e mail.
We had a service contact a couple of days ago. I missed the call regarding a survey. I want you to know the way pleased we ended up.
Around the organization side, Verizon offers speeds as high as five hundred Mbps for $three hundred every month, just in case you’re purchasing a company offer. These speeds just can’t be matched by other services without the same infrastructure.
I have not found this kind of incompetence in Anybody firm. Nonetheless dealing with two HD Bins that don’t do the job effectively considering the fact that January 2014. Sure, we’re in the course of August! Designed an appointment, Verified this appointment via their automated program the day prior, and again the working day OF. Their field tech which was alleged to display up determined that because I didn’t respond to my cellphone in between the appointment ‘window’, that he wouldn’t come.
I happen to be a loyal shopper for around 20 years now. Through that time you have got presented all kinds of deals to new customers. Yet you don’t supply everything on your latest shoppers aside from a growing costs on my bill.
Right after taking off do the job and arranging my working day for just a service get in touch with not technician and no get in touch with. Terrible client service.
I used to be a loyal DISH Television set consumer for 12 a long time as well as applied Windstream (for cellphone/internet) for around 20 years. I caught with These corporations although amount improves etcetera, until December 23, 2014, at which time I made a decision to swap all services to TWC. The explanation for my switch was as a consequence of DISH dropping a person certain channel as well as the CEO’s explanation of why that channel was dropped.
Named to terminate my cable but planned to continue to keep internet. Talked to 5 individuals, was over the cell phone for 45 mins and put on keep 14 times!! And it took the last particular person I talked to that informed me I couldn’t terminate the cable simply because I wasn’t over the account!
I created 5 mobile phone calls and obtained two cell phone phone calls pertaining to new service I had been wanting to activate, they couldn’t get my name or phone number proper on two situations, initially scheduled me for any sat morning set up, then called me Friday afternoon prior to my scheduled installation to inform me I used to be scheduled for installation on the subsequent Thursday, six days just after initial scheduled time. I referred to as them sat early morning to alter my purchase to only internet as I made a decision to go with a distinct cable provider, and was advised they wre transforming my buy to be just internet, and that my scheduled time was being thurs 3-6-fourteen at two.
To Dwayne, thank you for your support and kindness. Thank you cable for obtaining an staff like Dwayne.
I had signed up for new service on the web, printed the purchase plus the amounts over the get was totally diverse than when the tech arrived to my residence. service was stalled and after that right after waiting around on hold for varied hrs I used to be even now not related more information With all the new service, and then I had been place within the lists for coming out One more day to hook up service which was arrange for just a sat. then soon after I used to be advised that the service tech was not able to be reached by me or twc, for which happens to be ironic that twc has just one tech for my location, I locate this extremely disturbing to know if there was a difficulty with my service if I did have it attached for any degree of time and purchasing it.
a month in the past I began getting in touch with your stability/theft department about a neighbor stealing cable from website me. I found the cable box ripped open up and wiring and splitters and wires with electrical tape on them all over the place.
Television set is out of service Yet again so you are one of the most hated cable firm In The us and as soon as AT&T U-Verse in in the area I'm leaving Time Warner and having a jerk like cower doing all your Television commercials is a joke like He's building a lot revenue from sports and you have to obtain him you hurting and am happy Comcast purchased you ought!
I needed to spend my bill and exchange a broken remote control. I went on the Atlantic Avenue Business in Raleigh NC. On entering I noticed a minimum of Time Warner Internet Packages 35 people waiting for service. There have been only 3 TWC service people today waiting on customers.